Hey, store owner

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Vendor support base

Use the help desk or the form below to let us know what you need help with or if its something a little more complex, please schedule a support call

QUICK START

Simple, Head over to the create page and customise your favourite products with our no-minimum printing. This is perfect for sampling a design before adding to your store. 

DESIGN & SELL: MERCH STORES

Design & Sell is our Merch management solution called Merch Stores. Merch Stores is the easiest & fastest way to organising member merch. We literally will have your merch available for sale within 2 minutes and along with that, we also handle payments, production, shipping, order fulfilment and customer service. It is the only way member merch should be done.

Check out our quick start videos, found here 🙂

Once your product has been published, you are able to edit the following via the Edit Products menu tab:

  • Product name
  • Product description
  • Product price / profit

You are not able to 'update' a products design / colour etc.

If you are needing to update the product design etc, it is suggested that you delete the product, and start again with exactly what you are wanting.

Click the button found above the "Add Product" button. That will save your design for you to use again.

You can withdraw your profits at any time. minimum $50 withdrawals. See the screenshot below. It shows the withdraw page. 1. Click the icon to show the menu. From the menu, click 'Withdrawals'. Then click the 'Make a Withdrawal' button to get paid.

Once the order has been completed/dispatched from our facility.

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  1. Click the 'edit products' button located on your dash board.
  2. Click the gear icon next to the product you wish to re-name
  3. Click 'details' to edit update the selling price of your product.

Click the 'Unpublish' button beneath the product name on your store.

Click settings in the gear icon located on your dashboard to be taken to the settings page. From there you can update your stores logo.

Click settings in the gear icon located on your dashboard to be taken to the settings page. From there you can update your stores banner.

Click settings in the gear icon located on your dashboard to be taken to the settings page. From there you can update your bank details for payouts.

You will get a confirmation email once you make payment, Then 7 business days later, you will receive an email & SMS with your tracking number for shipping. Simple as that.

No there isnt. However, the most successful merch stores have a max of 12 products at one time. Its true, too many choices makes it too hard for members to decide on what they want. 

No, but dont go too crazy where people dont end up knowing what your gym or brand is. Keep your designs high quality, and on-brand for best results.

When you upload a design, a pop up window appears where you will see a button that says "Clear Colour". Click that to remove the background from your design. *please note, this is not the best option when wanting to remove BG as it still leaves a jagged edge which is visible when printed.

Not at the moment. However we are working on making this happen before the end of 2020. However, if you are desperately needing personalised merch, you can order via design & buy

We are always looking to expand our range with the best quality products. Any suggestions, simply note it down in the “Demand” section. Found here: https://fitprint.com.au/catalogue/

Tell them to get in touch with us 🙂 We will handle it direct with your member within 24 hours via our dedicated customer support helpdesk found here: https://fitprint.com.au/customer-support/

Your withdrawal will be processed within 72 hours on our end. Then it is up to the bank to transfer the funds in to your nominated bank account. Usually within 1 - 3 business days.

Instantly!

Not right now. We will be looking at implementing this before the end of 2020.

Of course! Choose your saved design and once that is loaded, you can change product. It will then load your saved design on that new product for you to either save, or buy!

By clicking on this button, you are able to hide it from your customers. So you can pick and choose when you'd like to sell it.

Profit & Sales data will display on your dashboard once the order has been dispatched from our facility. However, You're now able to see sales data on orders that have not yet left our facility. This is a great feature to see what's selling on your store right now.

Here's how:

  • Log into your stores dashboard
  • Click edit products from the menu
  • This page now lists all your products with info on the number of units sold for each product & profit amount.

  1. - Click the 'edit products' button located on your dash board.
  2. - Click the gear icon next to the product you wish to re-name
  3. - Click 'details' to edit your product name.

  1. Click the ‘edit products’ button located on your dash board.
  2. Click the Red ‘X’ button next to the product you wish to delete from your store.

If there is a red X preventing you from ordering a certain size, this means that the size for that particular product / colour, is OUT OF STOCK and is not available for purchase until back in stock.

DESIGN & BUY

Design & buy is our no-minimum merch printing service that allows for you to place an order online. We then receive your order and have it printed in 7 business days. From there, it leaves our printing facility in Gold Coast QLD delivered to your door. This service is perfect if you know what you want and want it printed asap (without having to add it to your merch store)

Absolutely! Design and buy has a no-minimum policy! You can order just 1 item from our catalogue, fully customised with your logo printed! Check out the catalogue.

We will have your merch printed in no time with our fast & easy ordering system. Click here to get started

It's really simple. Log in to your account and select the order, In there, click the "edit design" link next to the product you'd like to re-order. 

You will get a confirmation email once you make payment, Then 7 business days later, you will receive an email & SMS with your tracking number for shipping. Simple as that.

Once you click on a product from the catalogue, the product page will load and shows the price. Depending on the product, the price includes the product + print. Every product is also eligible for bulk discounts.

When you open the design & buy product designer, on the left side tool bar, you will see an option for 'Name & Number'. Use that to personalise your item!

We are always looking to expand our range with the best quality products. Any suggestions, simply note it down in the “Demand” section. Found here: https://fitprint.com.au/catalogue/

It's just above the "Buy Now" button.

Of course! Choose your saved design and once that is loaded, you can change product. It will then load your saved design on that new product for you to either save, or buy!

Yes! All pricing displayed on our site includes 10% GST.

If there is a red X preventing you from ordering a certain size, this means that the size for that particular product / colour, is OUT OF STOCK and is not available for purchase until back in stock.

FITPRINT BENEFITS

With print-on-demand, your orders are printed as soon as they are received, regardless whether you order 1 item or 10. Our fully digital printing process allows each article to be produced individually.

As a Merch store owner, you’ll be a part of our print-on-demand process. The starting point is your design or Fitprint product, which is stored as a digital file on the Fitprint servers. As soon as a customer orders something from your merch store, the print-on-demand process kicks into high gear – and it’s profitable from the first item. Fitprint uses the print-on-demand process for all types of printing.

Fitprint uses only the best and most state-of-the-art printers on the market. This ensures brilliant printing results and long-lasting products whose quality is just as durable as traditional printing processes (such as screen printing)

 

How Print-on-demand benefits you:

  • As a Merch store owner, you can get started immediately. Plus, it’s free of charge, meaning you won’t be making any financial investments or taking any risks. You’ll also earn profit on every order.
  • Once you have uploaded your design, you can offer it to your customers on more than 120 garments or accessories.
  • You don’t have to worry about warehousing or logistics. Fitprint prints, packages and ships the items straight to your customers.
  • Fitprint handles the entire customer service process, from ordering and paying to inquiries or returns.
  • Making changes to your designs or products is easy. Change them anytime and have them printed directly.

These benefits present you with great opportunities:

  • Experiment! With print-on-demand, you can easily try out different styles & colour combos, as well as different designs without any risk.
  • More time for your business. As a personal trainer / gym owner, you can concentrate on getting your clients results while still offering customers your merchandise.

Did you know Fitprint has a friendly team of support agents dedicated to assisting our seller community? You can contact our Seller Support Team at any time to ask questions or request assistance with your stores products. To contact our team all you need to do is email sellers@fitprint.com.au or use the contact form below. If you’re contacting us regarding a product of yours, be sure to include the listing URL in your message and explain how we can help.

Seller Support services include:

  • Answering questions related to selling with Fitprint
  • Adjusting prices, or product titles on exisiting listings
  • Recording bugs for our tech team to investigate
  • Anything else that is directly related to your listings or your Fitprint account

Support hours & availability

Email Support

We aim to answer all messages sent to sellers@teespring.com within 24 business hours. Our team is available Monday through Friday 8am – 6pm AEST. Please keep in mind responses may take longer than 24 hours over the weekend or on holidays.

Please note, when you contact the Seller Support Team via email you should receive an auto-reply email containing your case number. If you do not receive an email with your case number this could mean we have not received your email (please check your spam box to see if the auto-reply message was sent there). If you do not receive an auto-reply message within an hour please try re-sending your message or reach out through live chat.

Live Chat Support

Live chat assistance is also available on fitprint.com.au Monday through Friday 8am – 6pm AEST.

Thank you for choosing Fitprint and please reach out to us anytime – we’re happy to help!

Part of the reason why so many gym owners love using Fitprint is due to our exceptional customer support team; their main objective is to make sure your members get the attention and assistance they deserve! No doubt you may get questions from your members about the status of their order, how to exchange sizes, etc. For this reason it’s important to take advantage of Fitprint's support team to ensure your buyers have a great shopping experience and keep coming back for more of your products.

Tips for assisting your buyers

Fitprint sellers should encourage their members to contact customer support directly for assistance. Do not contact support on behalf of the buyer.

  • Live chat assistance is available for buyers Monday through Friday 9AM-6PM (AEST) with various weekend hours. Chat assistance can be accessed on the Fitprint homepage (fitprint.com.au). The chat box usually appears after two minutes.
  • Buyer support emails are responded to within 24 hours and any follow-up responses are within 24-48 hours pending on the issues.
  • Buyers may be able to edit their order before stock is ordered (i.e. their shipping address, size, etc.) – direct buyers to their confirmation email.
  • Customers should contact Fitprint's customer support team directly via their confirmation email for assistance or via support@fitprint.com.au.
  • Buyers can check their order status using this link: https://fitprint.com.au/order-tracking/
  • If you have potential buyers asking about Fitprint's return policies or guarantee it’s best to direct them our damages & returns policy or encourage them to use this form to contact our Customer Support Team directly.
  • Do not engage with negative customers; try to direct them to our customer support to resolve their issue (size exchanges/returns/etc.). Keep in mind our support team will do everything within their power to make sure your buyers are happy!

Let us take care of your buyers! We’re good at it 😉

  • All buyer inquiries are answered within 24 hours – our team averages less than 6 hours during business days.
  • The Fitprint Customer Support Team consists of 5 agents.

Hello! A big welcome from all of the team at Fitprint—we are so excited to have you join our community!

Our mission is to automate your merch without cost, risk or hassle. Since 2018, we’ve worked to give our community of gym owners the chance to sell merch without having to organise sizes, colours, payments, production, fullfillment or shipping. 

Based in Gold Coast (AU), our goal is to provide you and your members with the highest quality support and custom printed merch possible. Thank you for putting your trust in us. We can’t wait to see the merch you create.

Fitprint is a free platform that lets you create and sell over 50 kinds of products with no upfront cost or risk. We handle everything, from printing to shipping to customer service. Fitprint is for every one that runs in the health & fitness space—from Gym owners looking to offer their squad merch, to fitness influencers wanting to offer awesome merch to their fans, to personal trainers looking for a risk-free way to kit out their clients with merch.

Why use Fitprint?

Because organising merch is a headache. Our goal is to automate it for you! Fitprint helps you each step of the way from product creation, online selling, order fulfillment, to customer service. Here’s a quick overview of what you’ll get with Fitprint:

Product Creation

Design, create and sell products for free with Fitprint. You can use our tools to create custom designs or upload your own designs in the Fitprint Launcher.

Order Fulfillment

Once a member places an order we’ll take care of order production and shipping for you and add the profits to the Payouts section of your Fitprint account.

Customer Service

Fitprint has some of the highest customer ratings in the industry. Let our customer support team take care of your buyers while you focus on what you do best. We’re good handling the merch!

How do I create products to sell?

Creating products with Fitprint is easy. Head over to our Add Product To Store Launcher to select the products you want to sell. You can use our tools to create custom designs to apply to products or upload your own designs.

How do I make money using Fitprint?

You choose the selling price and profit for all of your products. When a product sells you get to keep the profit. For example, the base cost of a t-shirt is $30 and your selling price is $35; when you sell a shirt you will earn $5. Once the orders are processed your profit will be available for withdrawal in the Payouts section of your Fitprint account. 

Do I have to pay anything to use Fitprint?

Nope, Fitprint is completely free to use. All products are made-to-order so you don’t need to invest anything upfront. You’ll earn profit when you make a sale. 

How does Fitprint make money?

Fitprint only makes money when you make money. Our service fee is included in the base cost of the products and this fee goes towards maintaining our team, production facilities, sourcing product stock, etc. Don’t forget you’ll see the base cost when creating a product and you can decide how much profit you want to make on each sale.

Can Fitprint help me sell my products?

We’ll do what we can to help drive sales but Fitptint works best when you’re letting your members & clients know that you have merch for sale. As we can then retarget them with FB & IG ads of your merch, at no cost to you! This is our powerplay to you.

BULK

We've got all details on our Bulk Discount page. Its really simple. The more you add to your cart, the bigger the discount.

Just order as normal via design & buy. You will then start to see notices when you visit the cart page letting you know how many units you need to get the discount. Its simple.. 🙂

Yes! Thats the best part!

Yes!! This is actually the best part!

If there is a red X preventing you from ordering a certain size, this means that the size for that particular product / colour, is OUT OF STOCK and is not available for purchase until back in stock.

PRINT METHODS

  • Direct to garment print (DTG) - Used for all products printed on demand.
  • Screen Print - Used for orders of 20+ of the same design (max 2 colour designs)
  • Vinyl - Used on all accessory items. Max 1 colour designs only. (excluding Essential Towel)

Our basic rule of thumb;

  • Less than 20 units = DTG
  • Photographic images/high detail/multi coloured = DTG
  • 1-2 colour prints 20+ units (per design) = Screen Print
  • 3-4 colour prints 50+ units (per design) = Screen Print
  • 5-6 colour prints 100+ units (per design) = Screen Print
  • All 1 colour accessories = Vinyl printing

Don’t stress! This is the result of our preparation & curing process which helps keep your print vibrant & long-lasting. Cold wash your garment inside out & it will disappear. * We also include care cards in every order to let your customers know the best way to wash the garments.

There aren’t many things our incredible DTG process cannot achieve! However, when choosing the colours for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific colour profile, there are various factors that influence the final appearance of colours on a printed product. Because of this, we can’t guarantee 100% colour accuracy.

Our printers will convert your submitted print file from RGB to CMYK colour space. This colour conversion process changes the colour gamut or range of colours that can be expressed. You must be very cautious when using bright neon and pastel RGB values in your print files. Some examples include hot pinks, lime greens, construction orange, highlighter yellow, Easter egg shades, etc. You should also consider other factors like fabric material, garment colour, and whether your print will require a white under base layer when choosing colours.

 

If colour accuracy is important to you, we suggest ordering our pre-made colour swatches on a sample product. You can use those swatches to decide which RGB values best compare to the desired results when printed on a physical product. We also recommend exporting your print files in the sRGB colour profile, sRGB IEC61966-2.1 specifically.

MARKETING & PROMO

Follow these simple steps to effectively promote your march store:

  • Add your stores URL in the bio. Ensure that the link is clickable.
  • SHARE SHARE SHARE! The owners we have discovered to be the most successful, are the ones who are actively sharing their march store on their social platforms. ie Uploading a story of all the new products that have been added. It’s simple & free 🙂

  • Post your merch stores URL on all your social media platforms & web site (Ensure the URL link is clickable)
  • Word of mouth, Wear it, talk about it!

No, but what you can do is directly link to your Fitprint merch storefront from your websites main menu. We host everything for you. This is part of our complete hands off management solution.

DESIGN RESOURCES & TEMPLATES

Howdy! You need to check out our dedicated page for this: https://fitprint.com.au/image-help

Yes we do, through our partnership program with Fiverr. Click here to get new designs for as low as $20

From within the Fitprint designer tool, you will see on the left hand side, menu option "Design Templates". Click that button and instantly you will see our available templates, mocked up instantly on a product preview.

No sorry, this is to prevent designs accidentally being cut off.

Yessiry! Check out our graphic design page.

Check out our image help page, and scroll to the bottom for our Vinyl specific file requirements.

Easy! Head over to our design fixup page to get it done for as little as $5.

Even easier! Head over to our design fixup page to get it done for as little as $5.

TURNAROUND TIMES & SHIPPING

All orders; big or small, are printing in 7 business days. It then leaves our facility and in the hands of the courier or Australia Post. Their delivery times are in addition to our 7 business day turnaround.

Yes we do when you sell merch via Merch Stores.

When you sell via your own Merch Store, the member (your customer) pays for the shipping of their order.

If you are creating your own merch via design & buy, you pay for the shipping.

All merch store orders are shipped via AusPost. Shipping options are shown at checkout. 

If you place a bulk order, this usually requires a box for packing your merch. So we then will use a courier (door-to-door) service to get merch to you! 

For more info, check out our shipping information page.

No we dont sorry. This is something we are hoping to have available before the end of 2020.

You can do that easily via our order tracking page.

Contact us

Rather a chat? Schedule a call

OFTEN IMITATED, NEVER DUPLICATED.

Australia's merch platform for gym owners

Create

Design your custom merch in 3 simple steps, no-minimum qty, printed in 7 business days.

Sell

Sell merch to your members hassle-free. We’ll automate the whole process & you’ll never hold stock!

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