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Returns & damages

We understand selecting the right size online can be a difficult one. However as each product has individual sizing details listed on their product page to ensure customers understand what size they need to order to ensure order accuracy, we cannot offer an exchange or refund for change of mind or incorrect sizing, unless the garment is in some way faulty.

Refunds will only be applied if the product is damaged or deemed faulty, so please choose carefully.

Your reasoning/claim must be visually present in the delivered garments, and must be the direct fault of Fitprint. If a return is approved, Fitprint may award the customer a full refund of the invoice OR a replacement free of charge.

All returns claims are subject to approval by Fitprint. Returning goods to Fitprint without official authorisation of the return will not be recognised and will not be eligible for a replacement or refund.

Fitprint must be notified of your issue within seven days of the confirmed delivery date of your goods.

If you believe the garment you have received is faulty, please reply to your order confirmation email immediately on receipt of the goods with an attached photo.

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