Here at Fitprint, we have a certain pride that stands behind the products, prints and service we provide. And whilst we will always strive to uphold our standards with every order, please understand that there are certain circumstances beyond our control in which we cannot be held responsible for. These are:
All purchases are made-to-order, so please examine your designs, product choices and size breakdown carefully and correct any mistakes prior to placing your order.
In an effort to keep costs down and pass substantial savings along to our customers, Fitprint does not proof designs for approval prior to processing.
The print method used for your job will be at the discretion of Fitprint. Fitprint has the ability to screen print, vinyl print or direct to garment (DTG) print, however the final choice of print method will be made by Fitprint after considering product, quantity, colours in print and turnaround time required for your job.
Our basic rule of thumb;
If you have any concerns around how your job will be printed, please contact us to discuss options prior to placing your order. If Fitprint has not been informed of a preferred print method from the customer, we have complete authority to make the final decision and hold no blame or accountability in the event the customer has received a print of an unexpectant or dissatisfied finish.
Fitprint does not create artwork for customers. Fitprint requests that all customers provide the necessary digital art files for their print. The customer is responsible for creating the art and Fitprint is not responsible for generating or editing customer art. The customer is also responsible for the quality and resolution of the digital art. Fitprint reserves the right to deny printing services on the grounds of inadequate art quality or image resolution. Fitprint may decide to use an image that does not comply with the art guidelines, but Fitprint is not responsible for any negative outcomes caused by that art.
Fitprint prides itself in its high quality screen printing and direct to garment techniques, but at times there are restrictions to the capability of printing in general. Fitprint does not guarantee the printing of any line, dot, negative space, or piece of art that takes up less than 3 pixels or is less than 3 pixels wide. Fitprint does not guarantee the printing or legibility of any text that is smaller than 6pt font. Fitprint will attempt to match all colours in the customer’s art, but Fitprint is not responsible for any colour variance between the art, mockup, and print. Fitprint is limited by the Pantone Colour Book, and colours can change drastically based on shirt colour and various other factors. If a customer needs to ensure a specific outcome of a print, Fitprint always recommends to order a sample shirt first.
Fitprint runs a state of the art ordering service that displays your design on a human body, displaying an accurate visual of your final product. This digital mockup designer provides flexibility in choosing print placement and print size whilst maintaining a true to scale representation. These are computer generated pieces of art designed to emulate how a customer’s print will look on the selected garment.
As colours can vary between different monitors, all blank colours and ink colours in a Digital Mockup are merely estimations and Fitprint is not responsible for any discrepancy between the blank or ink colours in a mockup and the blank or ink colours in the finished product.
The Digital Mockups do not account for every possible printing issue, and Fitprint is not responsible for issues which are common to screen printing and/or direct to garment, but are not displayed in the Digital Mockup.
Once finalised and purchased, the customer accepts full liability for any issues with the art that is shown in the Digital Mockup. These issues include, but are not limited to: typos, misspellings, incorrect colours, missing information, discrepancies caused by seams, pockets, or zippers, clashing colours, incorrect placement, and incorrect sizing. Further changes may be made after the mockup has been approved by direct contact from the customer to Fitprint before production on the product has begun, but Fitprint is not responsible for anything that has happened to the order before the customer makes the changes.
Digital Mockups represent the customer’s art on a specific garment size, (Information displayed within product pages). If the order includes multiple sizes of garments, the art may look very different on larger shirt sizes. The art and garment does not scale up with the shirt size, and any change in art size must be set aside as a separate design and priced accordingly. Additionally, garment size will vary from brand to brand and style to style; Fitprint is not responsible for any discrepancy in garment sizing or dimensions between the mockup and the final product. Fitprint is not responsible for any confusion regarding the sizing of a customer’s art on varying garment sizes.
To keep up with our turnaround promises, we move FAST! Orders are processed and stock is ordered almost immediately, leaving a very short window of opportunity to accommodate for any changes, so please be sure of all items and order information prior to submitting.
It is the customer’s responsibility to select garments for their order. Fitprint may offer advice or suggestions, but Fitprint is not responsible for any potential problems or unsatisfactory outcomes related to garment selection. Additionally, Fitprint is not responsible to any issues related to the garments themselves. Fitprint is solely a printing company and has no relation to any blank manufacturer. Fitprint will attempt to look for any factory damages, but any issues with garments must be taken up with the garment manufacturer. Fitprint will not offer any refunds or replacements on orders that are deemed unsatisfactory based on issues with the garment. Fitprint is not responsible for any issues with the print that are caused by the blank, including, but not limited to, excessive migration, seam inconsistencies, sizing inconsistencies, or colour inconsistencies.
Fitprint does not have an in-house inventory of garments and therefore will not have blank garments before the order is finalised. If a customer chooses a garment that is currently unavailable, the projected ship date may be directly affected. Fitprint is not responsible for any delays caused by unavailable garments. At times, our suppliers may be out of stock in a certain style/colour/size. If you have placed an order that includes an out of stock item, we will follow the below procedure;
Due to the possibility of file problems, technical malfunctions, or unforeseen changes with orders, time sensitive jobs should be planned in advance. Turnaround times reflect an average completion time of a normal order. Fitprint reserves the right to adjust any estimated turnaround time quoted to a customer at the sole discretion of Fitprint. By agreeing to these terms and conditions the customer expresses consent to Fitprint’s authority to adjust or extend all turnaround times on the basis of order quantity. Turnaround times are quoted in working business days only. Weekends, Holidays and transit times are NOT included in turnaround estimations. Turnaround time is calculated from one work day after an order is finalized to the package shipping from Fitprint. It does not include the shipping time from Fitprint to the customer. Shipping and transit times are outside the control of Fitprint, and Fitprint will not be held responsible for any delays once the shipment has left our shop. Shipping and transit times may vary based on multiple factors.
PRINTING PROCESS/PRE PRODUCTION
Screen printing/Direct to garment printing is a complicated process. There are many factors that may cause print inconsistencies. Fitprint is not responsible for issues that are classified as standard textile printing inconsistencies. These issues include garment issues (varying textures, colour accuracy, factory damages), print-related issues (tone shift, fabric migration, fibrillation, inconsistent registration), size inconsistency (caused by fabric stretch), and print placement inconsistency (expected tolerance of 2.5cm in any direction). These issues are inherent to the textile printing process. Fitprint does everything we can to avoid these issues, but we are not responsible for standard screen printing/direct to garment inconsistencies. Fitprint will not provide any sort of refund or replacement based on issues regarded as inherent to the printing process. Fitprint will be the sole decision-maker in such situations.
Fitprint is not obligated to inform the customer of the specifics of the printing or preproduction process. Fitprint is constantly improving and innovating our processes, and the printing specifics could change at any time. This may cause (positive) changes in the final product over time. Fitprint is not obligated to inform the customer of any changes in the printing or preproduction process, nor is Fitprint responsible for any inconsistencies in reprints based on those process changes.
All orders placed are subject to a variation of a 2% damage rate within each order. Therefore, Fitprint highly suggests ordering a 2% overage for each size to ensure an adequate number is received. Fitprint will not be held responsible for any shortage within this 2% variance, and the customer will not be entitled to any sort of credit, reimbursement, or reprint of garments within this 2%.
Shipping and transit times may vary based on several factors. Fitprint has the right to adjust shipping times and delivery dates at our discretion. Any specific delivery date is an estimation and is therefore non-binding. Fitprint will not be held responsible for any estimated delivery dates quoted during customer correspondence. Fitprint handles your order with great care, but we are not responsible for any loss, damage, or shipping delay caused by a delivery carrier.
All discounts quoted to a customer by Fitprint is to be considered an indefinite estimation of a temporary price. Fitprint is under no obligation to honour any discounts quoted to a customer or advertised in any form, and pricing is subject to change at any time without warning.
We understand selecting the right size online can be a difficult one. However as each product has individual sizing details listed on their product page to ensure customers understand what size they need to order to ensure order accuracy, we cannot offer an exchange or refund for change of mind or incorrect sizing, unless the garment is in some way faulty.
Refunds will only be applied if the product is damaged or deemed faulty. Your reasoning/claim must be visually present in the delivered garments, and must be the direct fault of Fitprint. If a return is approved, Fitprint may award the customer a full refund of the invoice, credit OR a replacement free of charge.
All returns claims are subject to approval by Fitprint. Returning goods to Fitprint without official authorisation of the return will not be recognised and will not be eligible for a replacement or refund.
Fitprint must be notified of your issue within seven days of the confirmed delivery date of your goods.
If any customer’s failure to follow the Fitprint User Agreement leads to legal action on the part of either party, the customer will be held solely responsible and liable for all payments or charges associated with the customer account as well as any and all legal fees undertaken by the customer or by Fitprint during the process of any legal proceedings.
These Terms and Conditions apply to Fitprint and all associated affiliates or subsidiaries. Fitprint reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time for any reason. It is the responsibility of the customer to check these Terms and Conditions for changes. Any continued patronage of Fitprint services following the posting of changes will indicate that you accept and agree to any changes made to these Terms and Conditions by Fitprint. By initiating the order process with Fitprint, you are agreeing to adhere to the following terms and conditions.